How long is delivery?
We dispatch orders as quickly as possible. All orders made before 11am are dispatched the same day. All orders made after 11am are dispatched the next working day. Any orders placed after 11am Friday-Monday 11am are dispatched Monday.
From dispatch date orders then take;
UK - within 2-3 working days
Europe - within 5-7 working days
Rest of World - within 10-15 working days
We do not ship on weekends & UK bank holidays.
Where is my confirmation/dispatch e-mail?
You should receive an automated e-mail as soon as you make a purchase confirming that we are received you order & we are working on it
You will then receive a dispatch e-mail on the day you order has been dispatched, it will most likely be sent in the late evening as we ship everything out at the end of the day. So please bare with us!
If you haven't received anything at all then check your 'junk' folder for the e-mail address you entered when you purchased. It may be there!
If nothing is still there then you have more than likely entered an incorrect e-mail address at checkout, get in touch.
How can I return/exchange my order?
PLEASE REMEMBER: We do not accept returns on sale items, accessories, thonged bikinis, party packs, underwear and hosiery.
Your item MUST be in perfect condition with all tags attached and all correct paper work.
Who made my clothes?
We have our own factory just a few minutes up the road from our studio/warehouse in Birmingham, UK. We have full transparency as a company & feel this is so important. Our factory & all studio staff are all treated fairly, paid fairly & have FUN! We have insights into our company on our instagram story highlights follow us @hissyfitclothing & get to know us!
All stock you see on site we has been designed & manufactured by ourselves so you won't see it anywhere else! Our only other stockist is ASOS Marketplace.
If you are you thinking 'Wait, I've seen that on Aliexpress' - it's a knock off of our designs unfortunately. Chinese manufactures have been ripping us off for years by stealing our designs & imagery. There is pretty much nothing we can do to stop them, apart from spreading the word. We thank everyone for their support on this issue, always. If you see anything, please report to us - it's greatly appreciated.
NB: When we first started Hissy Fit back in 2015, we put our first investment into a job lot of stock from an adult shop that was closing down. This does contain lines that we do not hold the manufacturing history too, these are now down to our last couple of pieces and can be found only in sale/party packs.
There was an error with my payment?
Please make sure you are entering your billing address correctly - we get SO many failed payments because of this!
Your billing address must be the same address that is linked to the card you are using to make payment with!
Due to fraud protection our payment provider automatically blocks payments where billing & shipping address do not relate. A charge may temporarily appear on your bank statement while a background check takes place but this charge should be removed a few hours after attempting to place your order.
So, if you are currently living in student or temporary accommodation, please remember to put your billing address as your home address & your shipping address to your student accommodation.
I've changed my mind - can I cancel my order?
You do of course have the right to cancel your order if it is still being processed.
You can do this by using the CONTACT US stating your full name, order description & shipping address.
However, if your order has already been dispatched then you will have to go through the process of returns.
What's going on with sizing?!
WE ARE CURRENTLY UNDERGOING CHANGES IN OUR SIZING. So this will be a confusing period for us all, but will be worth it.
We do cater for sizes 4-18, but not in all of our lines. Please check individual listings for full sizing information.
Can you make this longer? Shorter? Wider? With bells on?
We would really LOVE to be able to do custom orders for you but unfortunately we can't. Our stock in made in large batches in our factory, it it too expensive for us to create custom orders.
However, we always love to hear the things you would like to see us selling!
I wanna work at Hissy Fit!!!!
Great! We would love to have you babes.
If you have a background in fashion/retail/e-commerce/graphics/social media, have a true love for anything glittery, secretly live in the 00s & always wear what the fuck u want - then we wanna meet u.
We are based in Birmingham City Centre so you MUST be living here & you also have to be ok with the Birmingham accent because our studio is full of alright babs x
We cannot at the moment accommodate for design/pattern cutting interns! If making is ur thang then we can't help you here sorry! We have our own factory in Birmingham, UK that makes all our stock for us and they currently do not offer placements.