FAQ's

Q: WHO MADE MY CLOTHES?

A: WE DID!

We have our own factory just a few minutes up the road from our studio/warehouse in Birmingham, UK that manufactures all our stock that we design. 

Since the beginning of Hissy Fit in 2015,  full transparency as a company has been paramount. Our factory & all studio staff are all treated fairly, paid fairly & have FUN! We have insights into our company on our instagram story highlights follow us @hissyfitclothing & get to know us! 

All stock you see on site we has been designed & manufactured by ourselves so you won't see it anywhere else! (occasional sample sale on Depop)

If you are you thinking 'Wait, I've seen that on Aliexpress' - unfortunately, it's a knock off of our designs. Chinese manufactures have been ripping us off for years by stealing our designs & imagery. There is pretty much nothing we can do to stop them, apart from spreading the word. We thank everyone for their support on this issue, always. If you see anything, please report to us - it's greatly appreciated.

The only stock we haven't produced are pieces in our Reclaimed by Hissy Fit collection. When we are not in the factory sampling new designs we are rummaging through dead stock from local factories & warehouses. Through doing this we have found the most amazing genuine y2k pieces and turning trash into treasure, for that we thank YOU for buying these pieces. You are making a huge difference! These pieces would have eventually ended up in landfill. For more info on this collection click here

 

Q: There was an error with my payment? 

A: Your billing address was entered incorrectly. 

Your billing address must be the same address that is linked to the card you are using to make payment with.

Due to fraud protection our payment provider automatically blocks payments where billing & shipping address do not relate. A charge may temporarily appear on your bank statement while a background check takes place but this charge should be removed a few hours after attempting to place your order.

So, if you are currently living in student or temporary accommodation, please remember to put your billing address as your home address & your shipping address to your student accommodation.

 

Q: Can I cancel my order?

A: Yes, if it is yet to be dispatched.

E-mail us asap stating your full name, order description & shipping address. 

However, if your order has already been dispatched then you will have to go through the process of returns.

 

Q: Do you do custom orders?

 

A: No, but yes....

We do not do custom orders as a full service, however if you have any queries regarding a custom size of items we already stock then do please get in touch and we will see what we can do.