FAQ's

Q: Who made my clothes?

A: WE DID!

We have our own factory just a few minutes up the road from our studio/warehouse in Birmingham, UK that manufactures all our stock that we design. 

Since the beginning of Hissy Fit in 2015,  full transparency as a company has been paramount. Our factory & all studio staff are all treated fairly, paid fairly & have FUN! We have insights into our company on our instagram story highlights follow us @hissyfitclothing & get to know us! 

All stock you see on site we has been designed & manufactured by ourselves so you won't see it anywhere else! (occasional sample sale on Depop)

If you are you thinking 'Wait, I've seen that on Aliexpress' - unfortunately, it's a knock off of our designs. Big manufactures have been ripping us off for years by stealing our designs & imagery. There is pretty much nothing we can do to stop them, apart from spreading the word. We thank everyone for their support on this issue, always. If you see anything, please report to us - it's greatly appreciated.

The only stock we haven't produced are pieces in our Reclaimed by Hissy Fit collection. When we are not in the factory sampling new designs we are rummaging through dead stock from local factories & warehouses. Through doing this we have found the most amazing genuine y2k pieces and turning trash into treasure, for that we thank YOU for buying these pieces. You are making a huge difference! These pieces would have eventually ended up in landfill. For more info on this collection click here

Q: Where are your fabrics from?

A: That's a secret we'll never tell...

...but we will tell you that we have the best fabrics suppliers ever! We do have to keep some things under wraps for any stalking competitors but all the fabrics we are are amazing dead stock / vintage fabrics that have either been in storage for years or have been sent back to the supplier via cancellation of orders. For example, a company may order a certain print of a design and changed their mind or found a fault with the print like the colour doesn't match or print doesn't fall right for the pieces they had in mind. These unwanted rolls of fabric end up at our suppliers, and that's where we save them! It does mean that our pieces are insanely exclusive, unique and not adding to the textile production. 

Q: Where is my order confirmation email?

A: Probably in your junk

...but if not just get in touch and we can look into it for you! We will need your full name & a rough day/time you ordered. Our email is: hiya@hissyfitclothing.com

Q: Where is my dispatch confirmation email?

A: It's coming!

Our dispatch confirmation emails go out late in the evening, so bear with us. For UK customers - your dispatch confirmation email will be sent 2 working days before your parcel is due to arrive. For International customers - your dispatch confirmation email will be sent once your parcel has left the UK.  More information here

Q: There was an error with my payment? 

A: Your billing address was entered incorrectly. 

Your billing address must be the same address that is linked to the card you are using to make payment with.

Due to fraud protection our payment provider automatically blocks payments where billing & shipping address do not relate. A charge may temporarily appear on your bank statement while a background check takes place but this charge should be removed a few hours after attempting to place your order.

So, if you are currently living in student or temporary accommodation, please remember to put your billing address as your home address & your shipping address to your student accommodation.

 

Q: Can I cancel my order?

A: Yes, if it is yet to be dispatched.

E-mail us asap stating your full name, order description & shipping address. 

However, if your order has already been dispatched then you will have to go through the process of returns.

Q: I returned my order to you. Have you got it yet?

A: Yes and we are working on it.

Once your returned parcel arrives back to our warehouse it is processed within 60 working days of it's arrival. This is only temporary, and will hopefully go back down to 30 working days once UK lockdown is over. Thank you for your patience.  

Q: Do you do custom orders?

 

A: No, but yes....

We do not do custom orders as a full service, however if you have any queries regarding a custom size of items we already stock then do please get in touch and we will see what we can do. 

Q: No plus size models on site?

 

A: Sorry about that! 

Hissy Fit launched sizes UK 16-20 just this year (January 2020), while we managed to squeeze in a few shoots with our plus size babes we were put into lockdown pretty early on in the year so have not been able to get any of our regular models in, so you may see a lot of the same face. We have big plans for end of lockdown though, please stick around. 

Q: I have been sent a text asking for a shipping fee?

 

A: It's a scam

Hissy Fit / Royal Mail will never send an email or text asking for extra shipping payments. There are current Royal Mail scams that you should be made aware of. If you receive any of the following do not click any links, report it straight to Royal Mail. See list here.