RETURNS

COVID -19 UPDATES. PAGE LAST UPDATED 26/07/2020 17:00GMT

PLEASE NOTE WE ARE STILL EXPERIENCING SOME DELAYS IN ALL AREAS. MANUFACTURING, DISPATCH & DELIVERY HAVE ALL BEEN AFFECTED BY COVID-19, SO PLEASE BEAR WITH US. THANK YOU.
WE ARE CURRENTLY SHIPPING OUT TWICE WEEKLY; TUESDAYS & THURSDAYS.

 

DELIVERY WAIT TIMES;
• UK: 4-5 WORKING DAYS
• EUROPE: 7-10 WORKING DAYS
• REST OF WORLD: 15-20 WORKING DAYS. I
IMPORTANT DELIVERY INFO;
• WE SHIP ALL OUR PARCELS VIA ROYAL MAIL.
• ONLY ORDERS OUTSIDE OF UK ARE SENT VIA A TRACKABLE SERVICE. 
• IF YOUR PARCEL DOES NOT ARRIVE WITHIN THE STATED DELIVERY TIMES THEN PLEASE GET IN TOUCH WITH VIA EMAIL TO HIYA@HISSYFITCLOTHING.COM WITH YOUR ORDER NUMBER.
RETURNS;
YOU CAN STILL RETURN YOUR ITEMS TO US FOR REFUND OR EXCHANGE IF THEY ARE NOT SUITABLE.
WE HAVE EXTENDED OUR RETURNS PERIOD FROM 30 WORKING DAYS TO 60 WORKING DAYS, IN CASE OF ANY CUSTOMER WHO MAY BE SHIELDING/SELF ISOLATING DURING THIS TIME.
WE HAVE ALSO EXTENDED OUR RETURNS PROCESSING PERIOD. WE NOW REQUIRE UP TO 30 WORKING DAYS TO PROCESS EXCHANGES AND UP TO 60 WORKING DAYS TO PROCESS REFUNDS.

 

HOW TO SEND A RETURN BACK TO US;
CLICK ON THE RELEVANT FORM LINK, PRINT OUT, FILL OUT & INCLUDE IN YOUR RETURNS PARCEL.

EXCHANGE FORM
REFUND FORM
TERMS AND CONDITIONS;
WE DO NOT COVER RETURNS POSTAGE COSTS. PLEASE DO NOT SPEND TOO MUCH GETTING YOUR RETURN BACK TO US, PACK AS FLAT AS YOU CAN AND USE THE PACKAGING YOUR ITEM CAME IN. WE WILL HOPEFULLY HAVE A FREE RETURNS SYSTEM IN PLACE SOON BUT FOR NOW, THIS COST IS COVERED BY YOU SO WE RECOMMEND GETTING PROOF OF POSTAGE. ANY LOST PACKAGES HAVE TO BE DEALT WITH YOURSELF.
PLEASE MAKE SURE YOUR ITEM IS IN AN UNWORN, PERFECT, RE-SELLABLE CONDITION. THIS MEANS ALL TAGS STILL ATTACHED, NO STAINS OR ANY DETECTABLE SMELLS. WE NEED TO BE ABLE TO SELL OUR RETURNED ITEMS ON TO OTHER CUSTOMERS, SO PLEASE BE CONSIDERATE TO OUR FUTURE #HISSYFITBITCHES!
PLEASE NOTE WE DO NOT ACCEPT RETURNS ON THE FOLLOWING ITEMS; MYSTERY PACKS, FACE MASKS, LINGERIE SETS, STOCKINGS/TIGHTS & INVASION CHAINS.
ON THE RARE OCCASION OF YOU RECEIVING A FAULTY ITEM, THEN PLEASE LET US KNOW IMMEDIATELY.
THANK YOU.