RETURNS

• You can return your item(s) to us for a full refund or an exchange if they are not suitable.  
• You must return your item(s) within 30 working days of your item arriving.
• Once your return item(s) arrive back at our warehouse we will process it within 30 working days of its arrival

HOW TO SEND A RETURN BACK TO US;
Click on the relevant form below for an exchange or refund, all information will be on the form. 

🗒 EXCHANGE FORM              🗒 REFUND FORM

TERMS AND CONDITIONS;

• As a small business, we do not cover returns postage costs at this time. We advise you pack your item as flat as you can & reuse the original packaging to save yourself money & resources.
• Make sure you get a proof of postage receipt in case of any lost parcels. 
• We can exchange only on the same item for different sizes.
• Exchanges are sent out within 7 working days of us received your parcel. 
• Please be considerate to our future customers and make sure your item is in a re-sellable condition. We cannot accept items back with no tag attached, any marks/stains, frays/damage or detectable smells.
• We do not accept refunds on Lucky Dips, Bundles, Necklaces, Chains & Lingerie. 
• Once a refund is processed the money should be back in your account within 30 working days, depending on your banking provider. 
• On the rare occasion on getting a faulty item, please email us immediately on hiya@hissyfitclothing.com where we will arrange a repair or replacment only. We do not refund faulty items. 

THANK YOU.