- You can return your item(s) to us for a full refund or an exchange if they are not suitable.
- You must return your item(s) within 30 working days of your item arriving.
- Once your return item(s) arrive back at our warehouse, it will be processed within 30 working days.
HOW TO SEND A RETURN BACK TO US;
Click on the relevant form below for an exchange or refund, all information will be on the form.
- As a small business, we do not cover returns postage costs at this time. We advise you pack your item as flat as you can & reuse the original packaging to save yourself money & resources.
- Make sure you get a proof of postage receipt in case of any lost parcels.
- We can exchange only on the same item for different sizes.
- Exchanges are sent out within 5 working days of us received your parcel.
- Please be considerate to our future customers and make sure your item is in a re-sellable condition. We cannot accept items back with no tag attached, any marks/stains, frays/damage or detectable smells.
- We do not accept refunds on Mystery Packs, Face Masks, Invasion Chains & Lingerie.
- Once a refund is processed the money should be back in your account within 30 working days, depending on your banking provider.
- On the rare occasion on getting a faulty item, please email us immediately on firstname.lastname@example.org