RETURNS

  • You can return your item(s) to us for a full refund or an exchange if they are not suitable.  
  • You must return your item(s) within 30 working days of your item arriving.
  • Once your return item(s) arrive back at our warehouse, it will be processed within 30 working days.


HOW TO SEND A RETURN BACK TO US;
Click on the relevant form below for an exchange or refund, all information will be on the form. 

🗒 EXCHANGE FORM              🗒 REFUND FORM

TERMS AND CONDITIONS;

  • As a small business, we do not cover returns postage costs at this time. We advise you pack your item as flat as you can & reuse the original packaging to save yourself money & resources.
  • Make sure you get a proof of postage receipt in case of any lost parcels. 
  • We can exchange only on the same item for different sizes.
  • Exchanges are sent out within 5 working days of us received your parcel. 
  • Please be considerate to our future customers and make sure your item is in a re-sellable condition. We cannot accept items back with no tag attached, any marks/stains, frays/damage or detectable smells.
  • We do not accept refunds on Mystery Packs, Face Masks, Invasion Chains & Lingerie. 
  • Once a refund is processed the money should be back in your account within 30 working days, depending on your banking provider. 
  • On the rare occasion on getting a faulty item, please email us immediately on hiya@hissyfitclothing.com

THANK YOU.