SHIPPING / RETURNS
COVID -19/CORONAVIRUS UPDATED 27/03/2020 07:30GMT
BUSINESS AS (SORT OF) USUAL
After careful consideration and seeing advice, we are happy to confirm we are back in action. We have however cut down our shipping days to 2 days a week to minimise our contact with others. Our current shipping days are Tuesdays & Thursdays.
- Our shipping days are TUESDAY and THURSDAY.
- Cut off times for orders is 1PM EVERY DAY.
Our delivery options for inside UK;
£2.99 Standard Signed: Will arrive within 1-2 working days
- £0.00 OVER £50 Standard Signed: Will arrive within 1-2 working days
Our delivery options for outside UK;
£8.99 EUROPE Tracked & Signed: Will arrive within 5-7 working days *Expect delays*
- £9.99 REST OF WORLD Tracked & Signed: Will arrive within 10-15 working days *Expect delays*
- Our shipping conditions are changing daily, so please check here for ongoing updates.
- Our parcels are sent via Royal Mail Signed For, please see information here on how Royal Mail have changed their Signed For method to avoid contact.
- International parcels are sent via Royal Mail then handed over to your local postal service. Please click your country on the list below to see recent delivery updates;
Australia , Canada, Ireland, Spain, USA .
- If you have any queries at all, please get in touch here. We are still in office available to deal with any issues you may have.
- We ARE accepting returns for refund/exchange.
We are still accepting parcels back, but please expect delays. We are able to deal with exchanges the same day they arrive back in the warehouse but returns are taking us up to 30 working days.
- We have EXTENDED our returns period.
We want all our customers to stay home and stay safe. We have extended our returns period so you do not have to leave the house to go to your local post office till after COVID-19 lockdown. Returns will be considered on a case by case basis, so please do not worry. Our extended returns period does only apply to orders placed from 1st March 2020.
- We have EXTENDED our processing period.
Unfortunately, we are having to also extend our processing period for returns meaning payments may take up to 60 working days to reach your account. We are very sorry for the delay on this, we hope you understand.
HOW TO SEND A RETURN BACK TO US;
1. Click this link. It will open in a new window.
2. Print off the form and fill out as much information as you can.
3. Pack up your return nice and neatly with all tags still attached.
4. Cut shipping label off the returns form (bottom left corner) of form and keep aside.
5. Enclose your form inside parcel and seal up.
6. Attach shipping label that you cut off earlier to front of parcel and send!
General Terms & Conditions;
We do not accept returns on all items, please check list below before sending your item(s) back.
We do not cover returns postage costs, so please don't spent too much getting it back to us! However, we do recommend that you post your item via tracked delivery or get a printed proof of postage receipt as we cannot be held responsible for any lost packages! Any lost packages have to be dealt with yourself.
We refund item cost AND original shipping costs. Yeah we are nice like that.
Please make sure your item is in an unworn, perfect, re-sellable condition- this means all tags still attached and no make-up, tan, perfume, sweat, beer or any detectable smells! We need to be able to sell our returned times on so please consider other customers when sending something back. Would you be happy to receive your returned item after paying full price? Be nice to our #hissyfitbitches
Items returned for exchange can only be swapped for the same item but in a different colour/size.
On the rare occasion of you receiving a faulty item, then let us know immediately. If an item is faulty on arrival and is unworn with tags attached, then we can offer a full refund. If an item becomes faulty after wearing then can only replace this for the same item, we will however need the item sent back to us for inspection by our factory before we reach a final decision. No matter how/when the item became faulty, we will reimburse your returns postage cost.
We can NOT accept returns/exchanges on the following items;
-SELF ISOLATION LINGERIE PACKS
-Accessories & Jewellery (Belts / Invasion Chains / Clip on Chains)
-Mystery Party Packs
-Lingerie, Knickers, hosiery & Thongs
Please not not send these items back to us, they will be sent straight back to you.
We are a small company, always doing the best we can. Please be kind.