FAQs
What are my shipping options?
UK
InPost Locker or Shop: 3-5 working days, £2.99 (excluding Northern Ireland, Isle of Wight, Guernsey & Jersey)
Royal Mail Tracked Standard: 2-3 working days £3.99
Royal Mail Tracked Express: 1-2 working days, £4.99
FREE STANDARD SHIPPING on UK orders over £100!
REST OF WORLD
Royal Mail Standard- 7-10 working days: £10.99
FREE GIFT on International orders over £100
Can't find your country on our shipping list at check out? Just email us, we ship worldwide
hiya@hissyfitclothing.com
When will my order be dispatched?
•We ship Monday-Thursday only
•Daily cut off for orders is 11:00GMT
•If you order before 11:00GMT your order will be dispatched the same day.
•If you order after 11:00GMT your order will be dispatched the next working day.
•We do not ship on Fridays, Saturdays, Sundays & English Bank Holidays.
How can I get free delivery?
- Free delivery only applies to UK orders over £100
- Free shipping offer is via Royal Mail Standard only
We're sorry we can't offer the same deal for our international customers, however we do offer a free mystery gift with International orders over £100
How does InPost work?
InPost is a super convenient way to get deliveries if you are not going to be home or don't have a safe place for parcels outside your home.
How to order via InPost:
1. On the checkout page, enter a shipping address in the same area you want to collect your parcel and select '24/7 InPost Locker or Shop' under Shipping Methods on the checkout page
2. Once you hit the 'Complete Purchase' button the InPost Locker or Shop closest to your shipping address with be automatically selected for you
3. To change the pick up point click the map or list view to select another loctaion. You can also use the search bar to find a pick up point further out
4. Select the best location for you and you are done. We'll get to work packing your order right away.
Your parcel will arrive at your pick up point within 3-5 working days.
You will recieve email and text updates letting you know when your parcel has arrived. You will have 3 days to collect your parcel before it is sent back to us.
To collect your parcel:
Locker: Scan the QR code in your emails or enter your phone number and collection code sent to you via text
Shop: Show your QR code to a staff member to be scanned
If you need to make another amendment to your pick up point you can do this within your Hissy Fit customer account up untill the point your label is generated here at our warehouse. Once a label is generated no changes can be made.
We highly recommend dowloading the InPost app to keep track of your parcels, get frequent updates and easy access to your pick up codes.
Can I amend or cancel my order after I've placed it?
We will gladly attempt to amend your order and/or your shipping address after the order has been placed. However, if the order has already been shipped we can not amend your order.
Royal Mail:
To change your order or shipping informatoin contact our customer care team on orders@hissyfitclothing.com
InPost:
To change your pick up location log into your Hissy Fit account and use the 'change pick up point' button at the bottom of the page
To change your order contact our customer care team on orders@hissyfitcothing.com
My parcel is being returned to you?
Royal Mail:
If your post was unable to deliver your item due to an issue with your address or couldn’t find a neighbour/safeplace it will be returned back to our warehouse. When it arrives we will be in touch with you to discuss new shipping arrangements. This will include another postage charge to cover the cost of shipping again.
InPost:
If your parcel exceed it's holding time at the locker or shop, it will be returned back to our warehouse. When it arrives we will be in touch with you to discuss new shipping arrangements. This will include another postage charge to cover the cost of shipping again.
Do International orders pay customs and tax?
International orders may be subject to taxes and handling fees.
Unfortunately, we have no control over this and cannot predict what they will be as they vary from country to country.
Please contact your local customs office for current charges before you order, so you are not surprised by charges.
I need your GPSR information?
Manufacturer Contact Information:
Hissy Fit Ltd
Unit 95, Phillip Street Industrial Estate,
Birmingham, B6 4PT
hiya@hissyfitclothing.com
EU Representative Contact Information:
Easy Access System Europe
Mustamäe tee 50, 10621 Tallinn, Estonia
gpsr.request@easproject.com