Returns & Exchanges

You have 15 working days from delivery date of your parcel to return your items back to our warehouse.

For Pre-order items you have still have 15 working days from delivery date to return your items.

You must request a return before sending items back to us. Heres how to do it:

1. Log into your Hissy Fit account
2. Select the order you want to request a refund for
3. Click the 'Request Return' button at the top right of screen
4. Select a reason for your return and any more informatoin we need in the notes box (optional)
5. Hit 'Request Return' for the final time and await for our reply.
   
   We aim to respond to your Return Request within 3 working days.
   
   We may reject requests that include non-returnable items or any orders exceeding our returns window.
   
   If your return request is accepted we will email you with a pre-paid Royal Mail shipping label that you can print off and attach to your return parcel to take to a post office.
   
   Once your item arrives back to our warehouse, we will process your refund with deduction of £3.99 for shipping costs.
   
   Original shipping costs are not refunded.
   
   We no longer offer exchanges on items, sorry.
   

Reduced price items can only be sent back for Hissy Fit store credit

You must request a return before sending items back to us. Heres how to do it:

1. Log into your Hissy Fit account
2. Select the order you want to request a refund for
3. Click the 'Request Return' button at the top right of screen
4. Select a reason for your return and any more informatoin we need in the notes box (optional)
5. Hit 'Request Return' for the final time and await for our reply.
   
   We aim to respond to your Return Request within 3 working days.

Sorry, we no longer offer exchanges on orders.

We will send you a pre-paid label via email to send your returns back to us.

However, as a small business we are not able to cover this cost so your refund or store credit will be deducted £3.99 to cover shipping costs.

Original shipping costs are also non-refundable.

We do not accept returns on:
•Lucky Dips
•Bundles
•Lingerie
•Altered items
•Items missing tags
•Items with detectable smells
•Items with marks, stains or signs of wear

We are so sorry that your item has arrived damaged.

On the rare occasion of this happening please email us immediately on hiya@hissyfitclothing.com with your order number & images of the fault(s)

Yes!

We offer free repairs for life on all Hissy Fit purchases.

To request a repair on your item see here

When only accept items back that are in a perfect re-sellable condition so these items can be sold on to new customers.

When we get an item back we check it, hang up to air for a day or two, steam if necessary, repack, list on the website and put it back into our warehouse.

This is why it's always useful to sign up to our 'back in stock' notifications as you never know what may come back to our warehouse that you could get your hands on again.

Our return rate is very low and the majority of our returns are due to multiple sizes being ordered - which is totally fine! This means that a lot of our stock comes back never even tried on, but we still go through the steps of checking, airing and repacking.